ReturnPolicy

30 Days Return Policy

We have a strong 30-day return policy upon receiving your item(s) to guarantee your total satisfaction. You may return the item only within 30 days of receiving the item as long as it is NOT used and remains in the original packaging.

Please take note of the following requirements to facilitate a return or an exchange.
  • We require items  to be returned in their original packaging and in their original condition accompanied by sales invoice within 30 days from date of delivery
  • We regret it but used items cannot be returned for exchange or credit unless due to manufacturer defect
  • We will accept returns for any item that is defective due to a manufacturing defect. We will handle the return to the manufacturer for you, and happily provide a replacement if the manufacturer agrees to do so. The replacement could be the closest approximation if the original is no longer available or store credit will be issued, which will be determined at our discretion
  • Buyer will be responsible to pay for return shipping if there is no quality problem.
  • After 30 days we will NOT offer refunds under any circumstances.
If you are unhappy for any reason, please contact us at support@bangcool.com and let us know. We want to make sure your buying experience remains pristine.
 
Return Procedure
To return item(s), please follow these steps:
  • Please contact us first if you wish to return or exchange an item and we will send you the return address
  • Place in a large envelope or box up the item(s) you're returning/exchanging, and use the original invoice to explain in detail the reason for the return or exchange.